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U.S. Bank Customer Onboarding Specialist (Spanish Bilingual) in Washington, District Of Columbia

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Role overview

The talech Onboarding Specialist is our customer's primary point of contact and owns the entire onboarding experience.

Responsibilities

  • You will guide and support our customers throughout this journey as a subject matter expert and trusted advisor.

  • You will leverage your passion for customer success, creative problem solving skills, and ability to quickly build strong trusting relationships both internally and externally to provide a world class experience.

  • Will provide project and analytical support to assigned business line or functional area.

  • Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services.

  • Acts as a project liaison with other departments.

  • Compiles and analyzes information for an assigned project or areas making recommendations based on findings.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically three to five years of related experience

Preferred Qualifications

  • Bilingual in English/Spanish strongly preferred

  • Thorough knowledge of assigned business line or functional area

  • Strong organizational and analytical skills

  • Thorough knowledge of project management

  • Ability to identify and resolve exceptions and to analyze data

  • Excellent organizational and project management skills

  • Solution and results oriented with ability to problem solve

  • Excellent time management with a strong sense of urgency

  • Passion for customer success with excellent written and verbal communication skills

  • Team player with the ability to multi-task with extreme attention to detail

  • Able to work independently, self-driven, highly motivated

  • Experience working with Retail and/or Restaurants is a plus

  • Experience working with Sales Force is a plus

  • Combined Hardware and Software solution experience a plus

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $58,650.00 - $69,000.00 - $75,900.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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