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U.S. Bank Vendor Manager in Warsaw, Poland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

The Role:

The Vendor Manager role is part of the EU POS Services team, the successful candidate will be responsible for owning and managing the relationship with assigned POS Vendors servicing Elavon Customers across the EU. This includes day-to-day management of vendor performance, conducting monthly service reviews, contract management as well as continuous process& service improvement,

The Vendor Manager will collaboration with various internal and external teams to understand business needs and work with external assigned vendor/s to ensure they consistently meet Elavon requirements.

The Vendor Manager will join a team that is responsible for executing a business strategy for the speedy delivery/frictionless customer experience and operational excellence which will form a key part of the responsibilities.

Role key responsibilities:

  • Overall responsibility & accountability for assigned POS Vendors,

  • Monitoring agreed Vendor’s SLA & KPI, oversight of Vendor performance & managing any escalations to resolution,

  • Conduct monthly vendor service reviews, track operational performance & agree on an action plan,

  • Management of assigned Vendor contracts, ensuring all Business, Compliance, or/and commercial requirements are appropriately documented

  • Continuous process improvement - Negotiating and delivering enhanced process and service to our customers,

  • Planning and managing process change between all stakeholders (internal & external vendors)

  • Work very closely with different business lines, mainly BD team, Helpdesk & Product.

Role key requirements:

  • Vendor/supplier management, including Performance management, contract negotiation, and commercial negotiation,

  • Knowledge of contracts structure & legal languages will be an advantage,

  • Excellent communication skills and interpersonal skills; ability to communicate at all levels internally and externally,

  • Fluency in oral and written English. German/Polish language will be an advantage,

  • MS Office proficiency (Excel, PowerPoint, Visio),

  • Strong analytical skills, and attention to detail,

  • Decision maker and looking to be empowered,

  • Drive for change - Ability to work on own initiative and follow through to completion with minimum supervision,

  • Ability to build strong relationships with internal/external stakeholders,

  • Card acquiring/POS terminals knowledge is advantage – not essential.

We offer:

  • Full-time position, employment agreement,

  • Excellent package including complex medical care, group insurance, Multisport card, language classes,

  • Highly professional, multicultural environment and high standards of work,

  • Professional training, opportunity to develop a career path in organizational structures, support in career planning,

  • Work in a dynamic team with a supportive inclusive culture and strong values,

  • Interaction with Clients and Colleagues across the EU,

  • Good atmosphere at work and comfortable working environment.

  • Flexible hybrid/remote working model following successful onboarding period



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.