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U.S. Bank Senior Salesforce Administrator in Warsaw, Poland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Role Overview

Responsible for the administration of the European Salesforce Sales Cloud; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), full life-cycle of one or more projects, including requirements gathering, design, development, testing, deployment and User support.

Main Responsibilities:

  • Functioning in a Business Analyst role when required to analyze processes and design solutions in Salesforce CRM;

  • Gathering Requirements from business Stakeholders;

  • Create and maintain appropriate documentation and standards;

  • Creating and Updating User Stories;

  • Automation of business processes, ideally using declarative techniques such as Process Builder, Workflows, Approval Process, Flows;

  • Administration of page layouts, security and field definitions;

  • Building Dashboards and Reports;

  • Support end to end lead referral and bank partner referrals process;

  • Data formatting and upload;

  • Support multiple projects and business as usual (BAU);

  • Driving User adoption by improving user experience and delivering efficiencies for the Users;

  • Managing User queries and advising on best case practices;

  • Setting up campaigns and collaboration with marketing department on lead generation

Training and user documentation delivery:

  • Preparation and distribution of user guides, video tutorials and exercises;

  • Training delivery via numerous methods (in class, online, recorded);

  • Training scheduling and tracking.

Main Requirements:

The ideal candidate would have some experience with the Force.com platform (Apex, Visualforce) and Lightning but also needs to have a good business acumen and be commercially oriented.

  • Salesforce Administrator (ADM 201) Certification is required. Any other Certification would be an advantage but not required;

  • Quick self-learner with passion for cloud technologies and business applications;

  • General knowledge of Database Management and CRM systems;

  • Experience with Apex/Force.com, Visualforce, Java, CSS, HTML5, JavaScript or any other programming languages is a plus;

  • Advanced Excel skills would be an advantage;

  • Excellent English language skills is required.

We offer:

  • Full time position, employment agreement;

  • Remote working model with occasionally travel to the Warsaw office;

  • Excellent package including complex medical care, group insurance, Multisport card;

  • You can recommend friends in Referral Program and collect awards

  • Highly professional, multicultural environment and high standards of work;

  • Clearly defined career path (experts or managers), wide range of trainings - online trainings also available at home trainings in classroom, funding for learning foreign languages;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • You will work in an inspiring atmosphere. We work together and celebrate together - everyone will find something for themselves

  • Offices in a convenient location in Warsaw, easily accessible by Metro + bus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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