Job Information
U.S. Bank Process Improvement Manager in Warsaw, Poland
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
About the Role:
As a Process Improvement Manager in our European Operations team, you will play a pivotal role in enhancing operational efficiencies. Your expertise will be essential in simplifying and standardizing various processes within the team, ensuring streamlined, efficient and effective operations and improved service delivery to our clients thus supporting both the Operations Transformation and Growth Agenda.
Key Responsibilities:
Analyse existing operational processes, measure outcomes, and identify opportunities for simplification, standardization, and efficiency, while identifying and eliminating redundancies.
Utilize problem-solving tools for root cause analysis illustrating bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness laying out productivity gains and impacts.
Based on analysis undertaken develop and implement strategies to streamline operations, reduce complexities, and eliminate redundancies.
Presents findings and recommendations to business process owners and project teams.
Collaborate with various departments to understand business impacts and contribute to solution development.
Coordinate cross-functional activities, ensuring alignment with business objectives and integration of new processes.
Participates in pre-implementation of process projects to determine the level of involvement and risk to assigned organization.
Monitor and report on the effectiveness of implemented strategies to leadership team making adjustments as necessary.
Research and benchmark best business practices and advancements both within and outside the organization and to implement continuous process enhancement.
Facilitate the adoption of new technologies into existing business processes, ensuring sustainable and quantifiable improvements leading to improve quality, customer satisfaction and cost performance.
Frequently interface with business lines, including management, and/or internal resources.
Facilitate training sessions for team members on process mapping, tooling, techniques, new processes and standards.
Qualifications and Preferred skills:
Bachelor’s degree or equivalent
Minimum 6 years of overall work experience of which 3 years in process improvement and optimization, preferably in merchant acquiring or financial services operations.
Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations.
Strong analytical skills, ability to interpret complex data and proficiency in data analysis tools.
Effective communication, verbal and written presentation and interpersonal skills.
Proficient in process mapping, process modelling, process controls and workflow analysis.
Familiarity with Lean, Six Sigma, or other process improvement methodologies.
Project management certification or experience.
Effective influence, change management, and coaching skills.
We offer:
Full-time position, employment agreement
Excellent package including complex medical care, group insurance, Multisport card, language classes.
Highly professional, multicultural environment and high standards of work.
Professional training, opportunity to develop a career path in organizational structures, support in career planning.
Work in a dynamic team with a supportive inclusive culture and strong values.
Interaction with Clients and Colleagues across organization.
Good atmosphere at work and comfortable working environment.
Flexible hybrid/remote working model following successful onboarding period
Hybrid/flexible schedule:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.