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U.S. Bank Key Customer Support Specialist in Warsaw, Poland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Your responsibilities:

  • Building successful customer loyalty and customer care;

  • Regular checking and updating of the customer account;

  • Participation in telephone conferences and, if necessary, arrangement of customer visits to strengthen the customer relationship;

  • Regular checking of the customer account in order to make operational processes more effective;

  • Ensuring customer satisfaction and the best possible results in close partnership with our sales team and cooperation with other internal departments;

  • Ensuring confidential processing of customer data and company information in accordance with company policies.

Our requirements:

  • Excellent Polish proficiency, English B2/C1 level ( 70 % communication in Polish, 30 % in English), additional language skills are an advantage;

  • Experience in customer service;

  • Willingness to work in hybrid model – 3 days a week in Warsaw office and 2 days at home;

  • Independent working methods and the ability to manage and prioritise work;

  • Preferably an understanding of the Cards industry with special knowledge of the acquiring arena;

  • Strong organizational, communication, influencing and problem-solving skills;

  • High flexibility and ability to develop and maintain professional working relationships with co-workers;

  • Careful processing of customer enquiries and submission of concrete proposals for solutions;

  • Safe handling of MS Office and common PC applications.

What we offer:

  • Full-time employment contract;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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