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U.S. Bank Elavon Customer Acct Mgr Assoc in Warsaw, Poland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

• Develops and maintains long-term relationships with Customers.

• Generate sales among client accounts, including upsetting and cross-selling

• Operates as the point of contact for assigned customers

• Makes sure clients receive requested products and services in a timely fashion

• Communicates client needs and demands to employer company

• Forecasts and tracks client account metrics

• Manage projects within client relationships, working to carry out client goals while meeting company goals

Technical Competencies for your Role - what are you expected to know?

  • MS Office

  • Experience with Salesforce CRM is welcome

  • Negotiation Skills,

  • Listening Skills,

  • Communication Skills,

  • Presentation Skills,

  • Time Management Skills,

Qualifications Required to perform your Role?

  • Zero to two years of client management experience

  • Communicative English level

We offer:

  • Full-time employment contract;

  • Excellent package including complex medical care and group insurance;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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