Job Information
U.S. Bank CAFE/EFS Fraud Risk Manager – Warsaw in Warsaw, Poland
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Customer Authentication and Fraud Experience (CAFE) is the operational team in Enterprise Fraud Strategy (EFS) that performs customer identification and fraud review tasks across multiple products, specializing in mitigation of account takeover, first party fraud, and third party fraud types and has teams in key locations across the U.S. and a growing team in Warsaw Poland.
The Fraud Risk Manager role will lead multiple teams in our Warsaw Poland location. This role will provide direct support to 4-6 Team Managers and indirectly support 70+ fraud risk analysts. The selected candidate will manage and coordinate operational activities, ensure key performance metrics are met, and successfully lead applicable projects and initiatives.
Accountabilities:
Directly and through staff, manages and coordinates the fraud risk and operational activities for assigned functional area(s)/region(s). Leads fraud mitigation initiatives and participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
Experience & Qualifications
Bachelor’s degree, or equivalent work experience
Typically more than eight years of applicable experience
Considerable knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) and applicable Federal and State laws and regulations
Thorough knowledge of applicable credit products, programs, financial analysis and related documentation as applicable
Good organizational, managerial and project management skills
Well-developed customer relations skills
Effective interpersonal and verbal and written communication skills
Strong supervisory and management skills
Ability to manage multiple tasks
Well-developed knowledge of banking operations and human resources
Applicable professional certifications desireable but not essential
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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.