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U.S. Bank Bilingual English/French Customer Service Representative 2, Toronto, ON – Canada in Toronto, Ontario

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for the training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

About Elavon

If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of your global team.

Responsibilities:

Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs. Shift work - Weekly rotation – Business hours - Monday through Friday 8am - 10pm - Sat 9am-9pm - Sun 10am - 8pm - Rotating shifts - Alternating weekends (Sat or Sunday, we do not scheduled both days in your weekly schedule). 37.5 hours weekly.

Basic Qualifications

- High school diploma or equivalent

- Two to four years of experience in a customer service position

Preferred Skills/Experience

- Bilingual (French/English) French both written and verbal

- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures

- Strong telephone and interpersonal skills

- Good problem-solving and negotiation skills

- Ability to handle difficult customer calls

- Proficient computer skills, especially Microsoft Office applications

- Effective selling and referral skills

- Ability to identify and resolve/escalate problems

- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Consistent with Elavon's commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below:

Email: accessibility@elavon.com ; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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