Job Information
U.S. Bank Workforce Capacity Planning Manager in Tempe, Arizona
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank has a rare opportunity as we are hiring a Workforce Capacity Planning Manager to our large organization. This position will lead our advanced analytics and capacity planning initiatives for the Transaction Processing and Shared Services business line. This role is pivotal in creating and implementing sophisticated analytics capabilities, designing complex prospecting models, and performing advanced business intelligence analyses. The successful candidate will interpret results to develop actionable insights and recommendations for use across the division. This position will build and lead a team of analysts responsible for forecasting and capacity planning and will serve as a key liaison to the Operations business line and other internal partners.
Key Responsibilities:
Enhance Business Prospecting : Guide the development and utilization of business intelligence, data management, and analytics capabilities to improve business prospecting
Model Design and Implementation : Design and implement advanced mathematical models to optimize techniques across supported business lines
Collaboration and Liaison : Build strong relationships and collaborate with internal data analytics groups and business line leaders
Capacity Modeling : Participate in the design and implementation of capacity modeling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metrics
Management and Reporting : Design and manage tracking and reporting systems
Data Management : Collaborate with internal partners (e.g., Operations, Finance, HR) to collect and manage pertinent data
Ad-Hoc Analysis : Provide support through ad-hoc analysis as needed.
Process Improvement : Pursue continuous process improvements for better data management and decision-making
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the following locations: Saint Paul, MN; Tempe, AZ; Cincinnati, OH; Saint Louis, MO; Irving, TX; Atlanta, GA and Fargo, ND
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Typically 10 or more years of relevant experience
Preferred Skills/Experience
Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
In-depth understanding and practical application of applicable laws and regulations
Strong organizational, managerial and project management skills
Proficient understanding of Operations Research, optimization techniques, and algorithms
Experience with simulation modeling and its application in capacity planning and forecasting.
Effective interpersonal, verbal and written communication skills
Experience with advanced statistical analysis and data visualization tools
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations, forecasting, and capacity planning
Familiarity with Machine Learning techniques and their application in predictive analytics
Strong problem-solving skills and the ability to think strategically
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $123,165.00 - $144,900.00 - $159,390.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.