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U.S. Bank Technical Customer Support Representative 1 (talech) - Tempe, AZ in TEMPE, Arizona

talech Inc, is a leading cloud based mobile point of sale software solution provider, recently acquired by US Bank. From bars and restaurants to clothing stores and spas, businesses all over are choosing talech for it's simple interface and powerful use of data in the form of intuitive and intelligent software.

Our mPOS software solution allows businesses to run their business, simplify operations, and obtain key insights through powerful analytics to make better decisions.

We offer a world class 24/7 product support to our customers via email, live chat and phone to include (but not limited to) technical & installation support. Our customers love us.

talech Technical Customer Support Representatives engage with customers taking inbound contacts, support callbacks, support tickets, and/or live chats. Our primary role is to supply a superior customer experience while quickly solving and assisting customers who run their business using talech mPOS software. Our representatives aim to take ownership of the customer’s situation and/or request and deploy expert troubleshooting techniques to quickly deduce, solve, and educate on a wide variety of issues.

Our local hours of operation are 6a-12a x 365. Candidate must have open availability during the hours of operation, including weekends. Schedules are determined based on business need. Training is scheduled for 3 weeks M-F 8am-5pm. Production work schedule will be in effect after training.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of customer service experience

Preferred Skills/Experience

  • Bilingual in Spanish OR French

  • Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures

-Telephone, interpersonal and verbal communication skills

  • Problem-solving and negotiation skills as well as the ability to handle difficult customer calls

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Proficient keyboard and computer skills, especially Microsoft Office applications

  • Proven commitment to high quality customer service

  • Time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Job: Customer Service / Call Center

Primary Location: Arizona-AZ-Tempe

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200014117

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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