U.S. Bank Product Technical Support Agent (talech) - Tempe, AZ(English/Spanish/French) in Tempe, Arizona
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionProvides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Basic Qualifications - High school diploma or equivalent - One to two years of customer service experience
Preferred Skills/Experience - Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures - Excellent telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls - Ability to identify and resolve/escalate complex problems with minimal guidance - Proficient keyboard and computer skills, especially Microsoft Office applications - Proven commitment to high quality customer service - Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.