Job Information
U.S. Bank Learning Facilitation Director in Tempe, Arizona
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank is seeking a dynamic and experienced Learning Facilitation Director to lead our facilitation team in supporting multiple business lines and support functions across the enterprise, through the expert delivery of Instructor Led Courses. The ideal candidate will have a proven track record in leading large organizations, building robust strategies, and delivering measurable results. With a deep expertise in facilitation skills, this leader will collaborate closely with key areas of Global Learning & Development, including instructional design, consulting, and learning operations, while fostering a One HR approach through strong partnerships with HR colleagues.
Primary Responsibilities:
Directly and through subordinates, delivers, administers, and evaluates training programs that support the organizational needs and strategic plan
Develops a culture of coaching and feedback by implementing high-quality classroom observations and assessments, with a focus on improving learner experiences and outcomes across all business lines
Ensures strong utilization of facilitation resources to drive operational efficiency and effectiveness, optimizing the impact of the facilitation team and aligning with the broader goals of Global Learning & Development
Interfaces with senior leaders and training management team to understand and identify needs and ensure the effective implementation, communication, administration, and assessment of training programs
Works closely with peer group and broader organization to deliver excellence, while understanding the business, market trends, and emerging multi-industry themes
Analyzes training needs and partners with subject matter experts to provide input on course delivery
Works with Learning & Development leaders to ensure course materials are current and relevant to training needs
Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance
Provides leadership to Training Managers and sets the strategy for the overall Training team
While highly collaborative in style, drives results with purpose, speed, and agility, delivering against business specific needs, while championing a broader One U.S. Bank approach
Skills and Preferred Qualifications:
Bachelor's degree in Business, Human Resources, or related field, or equivalent work experience, Master’s Degree preferred
10+ years of experience in Learning & Development
5+ years of management experience; preferably managing managers
Thorough knowledge of the design, delivery, administration and evaluation of training and development programs
In-depth knowledge of instructional design principles
Thorough knowledge of the business line assigned to
Strong consultative, project management, analytical, planning and organizational skills
Ability to interact effectively with all levels of management
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.