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U.S. Bank Configuration Specialist (talech) - Tempe, AZ in Tempe, Arizona

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

talech is an innovator in the POS space for small and medium businesses (SMB). The Palo Alto-based software company helps SMB, predominantly in the Retail, Restaurants and Services verticals simplify operations and make better decisions through an integrated point-of-sale system. In late 2019 it was acquired by US Bank and is now a division of the company. Within US Bank, talech is tasked with leading the charge on the digital transformation required to enable the development and execution of a comprehensive digital experience for SMBs where the interface to the customers is the talech POS and from it a comprehensive set of additional solutions (software and banking alike!) are enabled to the customers. Ultimately, we aim to empower business owners with the tools and insights needed to grow their business and achieve their goals.

Key Responsibilities:

  • Manage all set up and configuration within thetalechsystem to support the new customer onboarding process on time and with a high degree of quality

  • Account set-up

  • Feature enablement

  • Credentials

  • Online Ordering

  • Build all customer menus for use in thetalechpos system

  • Meet all SLA’s forontimeand high quality builds of customer menus

  • Complete hardware ordering for newtalechdirect merchants

  • Document assumptions and key decisions into our systems of record

  • Occasionally interact with the customer to validate requirements and desires and mutually explore alternative designs.

  • EnsuretalechOnboarding Consultant is updated on status and progress of work at any given time.

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of customer service experience

Preferred Skills/Experience

  • Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures

  • Excellent telephone, interpersonal and verbal communication skills

  • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Proficient keyboard and computer skills, especially Microsoft Office applications

  • Proven commitment to high quality customer service

  • Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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