U.S. Bank Senior Digital Portfolio Manager - Minneapolis, MN or telecommute in St. Paul, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Senior Digital Portfolio Manager will work within the Consumer and Business Banking Business Digital Office (CBB BDO) and will help ensure the acceleration of CBB digital business priorities – delivering our great digital capabilities to our great colleagues and customers. Initiatives are designed to improve tangible customer interactions with the bank that make customers lives easier.
The Senior Digital Portfolio Manager will lead the strategy and day to day execution of large-scale initiatives while guiding and developing team members. This includes seamless orchestration and coordination of activities across multiple business areas and fulfillment partners. The candidate will leverage a data driven approach, using analytics to understand and identify opportunities as well as to measure and demonstrate progress of complex programs from inception through execution.
The Senior Digital Portfolio Manager will partner across multiple teams and functions to build out, maintain and drive a connected digital strategy that ultimately helps digitize sales and servicing and improves customer centrality. The candidate will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology strategy with a proven track record of driving successful transformations at large and matrixed organizations, while making sure that colleagues are support and energized to keep them focused on business priorities.
This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. This is a great opportunity to ensure that brilliant digital experiences to our customers and helping ensure U.S. Bank is central to our customers wherever they go.
Key activities include: Act as leader to connect the CDO and CBB digital-first vision across teams and forums to help deliver superior results, collaboration and digital mindset
Support an environment that motivates and promotes high engagement and collaboration to achieve objectives
Partner to deliver new capabilities and tools to increase digital knowledge, do-it-together connection points and strategies to drive digital adoption
Work effectively with people and teams at all levels of the organization, simplifying complex concepts into easily understandable solutions and articulating a holistic performance story for in-flight activities
Analyze, evaluate, and overcome program risks and produce program reports for management and stakeholders
Identify adoption obstacles and develop short and long-term roadmaps to drive meaningful behavior change
Key competencies include: Strategic and Commercial Acumen – proven ability to develop a comprehensive digital vision and strategic plan, and support execution rigor to deliver results. Candidate will have ability to demonstrate deep understanding of trends and facts with the ability to translate into a persuasive performance story.
Executing Results – ability to set ambitious, tangible and measurable targets to drive execution towards digital excellence. He or she takes personal responsibility for achieving overall team results, and operates with a sense of urgency, decisiveness, and responsiveness.
Building Relationships and Influencing – outstanding ability to build relationships and use influence effectively across a variety of constituencies. He or she will operate with integrity, a highly credible and adaptable leadership style, and can quickly establish rapport and build productive relationships with peers and CBB Leaders.
Adaptability – is comfortable with ambiguity with ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments and is persistent during adversity. Comfortable with taking risks to improve the business, and is prudent in ability to assess risk – not risk averse nor reckless regarding risk-taking.
Basic Qualifications Master's degree, or equivalent work experience
10 or more years of experience in project management activities
Two or more years of managerial experience
Preferred Skills/Experience Experience leading change in an Agile environment
Experience launching digital capabilities to customers and frontline colleagues
Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators
Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
Branch or physical store (e.g. hospitality or retail) experience
Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers
Ability to optimize across online and mobile including funnel management, testing for .com pages creative, approval process and funding optimization
Ownership of KPI dashboard development and performance reporting
Demonstrated ability to identify opportunities and build business cases for taking action
Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $117,385.00 - $138,100.00 - $151,910.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.