U.S. Bank Operations Executive in St. Paul, Minnesota
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description We have an exciting opportunity for the right Operations Leader to join U.S. Bank in a key and highly visible position. They will drive our Global Operations Management team. The position will oversee several large, complex customer-facing, and back office functions that are essential to the operational success of our Payments lines of business: Retail Payment Solutions (RPS), Elavon Merchant Acquiring (Elavon) and Corporate Payments and Treasury Services (CPTS). This role is a global center of excellence function, and is responsible for leading Activation, Onboarding and Servicing across our divisions either directly or in partnership with leaders in Technology and Operations Services (TOS) and CPTS. This executive will be responsible for 1,700 professionals across North America and Europe. As part of this executive responsibility, this leader will be part of the line of business senior leadership teams and will be the primary partner in delivering customer service while ensuring service levels are met. This executive will ensure operations policies, systems & procedures to deliver effective results, with efficiency and while minimizing risk across the enterprise.
Key Functions Elavon Global Strategic Account Services Elavon NA Operations Elavon EU Operations RPS Account Initiation and Support RPS and CPTS Card Issuance Operations Strategy and Partnerships
Responsibilities Provide direction, strategy, and leadership to pursue strategic objectives Deliver and improve the customer experience Drive innovation and transformation across operations Create and maintain cost-effective programs and budgets Determine staff development needs and create appropriate action plans Actively ensure compliance with all US Bancorp policies and procedures
Basic Qualifications 10+ years of operation services experience 7+ years of management experience Bachelor's in Operations Management, Business Administration, Information Systems, or other related field. Master’s preferred Exceptional leadership abilities and strategic management skills with considerable tact, diplomacy, and people skills Demonstrated success in high quality execution of large-scale operational initiatives and related operational programs Exceptional verbal and written communication skills with ability to effectively communicate to different stakeholders Exceptional analytical, decision-making, and problem-solving skills with ability to understand the big picture and details of applications
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.