U.S. Bank IT Ops Manager - Service Management in St. Paul, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank is seeking an accomplished Senior IT Operations Manager with senior level management and IT operations experience to contribute toward the success of our Service Management technology initiatives.
Responsibilities Lead Service Management in managing relationship between business and technology organizations to optimize performance outcomes of business services and the IT systems which support them. Drive change and innovation to increase visibility, transparency and automation of service performance. Optimize business service definitions, SLAs, measurement, monitoring and reporting. Responsible for the day-to-day operation of IT systems in a complex, multi-platform environment, which includes the managing, monitoring, support, and maintenance of all IT Operations activities. Manages and provides direction to IT Operations staff to achieve department and company goals. Demonstrates the skills, behaviors, and attitudes consistent with the strategic objectives and values of the organization. Demonstrates the sense of urgency and commitment required for managing a 24/7 operation. Plans and manages the efforts of the department to provide effective and efficient computer systems that enable the company to meet its business plan. Guides and manages staff, answers questions, provides management direction and scheduling to meet established goals. Meets with subordinate supervisors and/or managers to review progress of work, resolve problems, and ensure standards of quality and quantity of work are met. Maintains a good understanding of business line functions, needs, and changes. Evaluates performance of assigned personnel. Manages staff of up to 100 employees. Makes recommendations regarding hires, transfers, terminations, salary adjustments, performance standards, and reviews. Works within salary and personnel administration guidelines. Plans, develops, and controls moderate to large project/product budgets.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.
Bachelor's degree or equivalent work experience Expert level understanding of the relationship between IT systems and the business services/functions they support
Preferred Skills/Experience IT service management (ITSM) IT systems management IT SDLC IT project management People Leadership Relationship management Application/Business Services Subject Matter Expert in Service Management
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $117,385.00 - $138,100.00 - $151,910.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.