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U.S. Bank E-Lockbox Business Operations Support Analyst 3 - Remote in St. Paul, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionProvides end to end support for E-Lockbox customers from setup to operations support tasks to high level technical support. Performs analysis and defines development needed to improve systems workflows, existing technology and operating efficiency. Works with internal and external business partners and customers to answer questions, process payments, resolve issues and provides a high level of operational support and service. Updates existing procedures and assists in creating new procedures as needed. Completes setups of E-Lockbox billers in PEP+. Monitors shared mailboxes and process incoming work requests. Prepares and sends daily and monthly reports. Works with originators and customers to process scrub files, return and NOC requests. Performs daily morning support checklist including balancing and resolving daily balancing issues. Communicates with customers via email when issues arise and provides customer data files as needed. Assists Credit Gateway on support issues as needed.

Basic Qualifications - Bachelor’s degree, or equivalent work experience - Four or more years of related experience

Preferred Skills/Experience - Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit - Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders - Good understanding of project management and testing methodology and procedures - Ability to develop test schedules, review testing plans, track test issues and report on test results - Strong analytical and forecasting skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to work as part of a project team - Effective verbal and written presentation and communication skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $62,900.00 - $74,000.00 - $81,400.00

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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