U.S. Bank CBB Issue Management Professional in St. Paul, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionPartners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.
Provides issue management and oversight for Consumer and Business Banking (CBB) CSSS Product OPS and Risk Support. Assists and consults to establish and maintain appropriate procedures and controls to support business objectives yet maintain acceptable risk tolerances and comply with applicable laws and regulations.
Responsibilities: - Provide issue management and customer remediation guidance and consultation for assigned business lines. - Consult with business lines on audit and potential findings; assist with determining acceptable risk balanced solutions providing credible challenge when needed. - Manage projects and execution related to applicable customer remediation events. Review remediated issues for completeness and sustainability. - Monitor business lines open remediation issues. Ensure progress toward completion is on target and escalate when appropriate. - Work with business units to support audits through request management, monitor status, conduct pre-assessments as needed, and provide credible challenge as appropriate. - Understand business lines’ products and processes, including a sound understanding of the risk and control environment. Provide guidance on risk mitigation activities and potential enhancements. - Consult and provide guidance and/or input on emerging risk. Partner with business lines, IT and other impacted areas and stakeholders to determine best risk balanced approach to remediate issues and emerging risk.
Basic Qualifications - Bachelor's degree, or equivalent work experience - Five to seven years of applicable experience
Preferred Skills/Experience - Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business - Advanced understanding of the business line's operations, products/services, systems, and associated risks/controls - Advanced knowledge of Risk/Compliance/Audit competencies - Strong process facilitation, project management, and analytical skills - Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs - Excellent presentation, interpersonal, written and verbal communication skills - Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations - Applicable professional certifications preferred
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $75,905.00 - $89,300.00 - $98,230.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.