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U.S. Bank Partner Success Manager in Springfield, Illinois

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Be part of something big! Join the Elavon Partner Success Team as part of the Tech Led organization under the Revenue Optimization Channel. Sit at the forefront of initiatives that allow Elavon to grow tech led revenue in the integrated payments space, fueled by a modernized and digitally driven approach to scaling our integrated payments business.

As a Partner Success Manager, you will be instrumental in the organization’s strategic initiative to make Elavon easy-to-buy and easy-to-sell. As the industry continues to adapt into a more digitally focused and driven landscape, you will be a key player in enabling Elavon’s integrated solution accessibility for driving a digital strategy to generate revenue.

Your day-to-day tasks will include participating in the identification, design, development and implementation of assigned projects for our Tech Led Channel. You will interface with internal and external resources to ensure successful and timely completion in accordance with user and stakeholder needs. You will collaborate with various channels like Sales/Business Development, Marketing, Education & Engagement, Boarding and Activation, and Technical Support to drive Elavon’s success as a leader in integrated payments across the industry.

Responsibilities

  • Define and document project scope, objectives, stakeholders and end goal

  • Set and manage stakeholder expectations, both internally and externally

  • Lead meetings with stakeholders to identify project deliverables, and continually update project plan to ensure timely rollout

  • Work collaboratively across business lines and functions to determine direction and approach to each initiative

  • Create, manage and track project schedules, plans, risk and issues, and resources needed

  • Provide input for strategic planning and plan creation

  • Maintain communications with project team as needed to ensure project deliverables

  • Once a project is completed, socializing outcome to internal teams

Basic Qualifications

  • Bachelor's degree or equivalent work experience

  • Five to eight years of experience in customer success, boarding/operations, and/or project management activities

Preferred Skills/Experience

  • Advanced knowledge of integrated payments industry

  • Deep understanding of Integrated payments and gateway connectivity

  • Strong plus is an understanding of Elavon onboarding processes

  • Strong time management and prioritization skills

  • Excellent verbal and written communication skills

  • Eagerness to learn new technologies

  • Highly organized with the ability to operate in a fast-paced environment

  • Strong ability to multi-task and prioritize for maximized impact

  • Salesforce proficient

  • Customer centric and polished

  • Ability to collaborate well across various business lines and functions

  • Solid ability to manage projects and collaborate with various stakeholders

  • Customer service or support backgrounds in the Payments industry

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,345.00 - $95,700.00 - $105,270.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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