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U.S. Bank Wealth Management Digital – Principal Product Manager, Client/Advisor Collaborative Tools in San Francisco, California

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Wealth Management Digital – Principal Product Manager, Client/Advisor Collaborative Tools

In this digital product management position, lead a team in the roadmap creation, development and on-going management of online and mobile tools that facilitate collaboration between wealth management clients and advisors. Collaborative tools include document sharing and messaging, financial planning and account aggregation, appointment scheduling, and more. These tools integrate our digital client experience with our advisor and other platforms to facilitate communication and engagement between clients and advisors.

As part of the Wealth Management Digital team, you’ll evaluate online and mobile market trends, understand business needs and user personas, establish business goals, provide input to digital roadmap and product development, recommend enhancements, and implement and manage digital services in support of the business line’s goals and market needs.

Responsibilities include:

  • Provide industry and business expertise to form vision and roadmap for best-in-class client-advisor collaborative online and mobile capabilities.

  • Create digital capabilities from initial concept through launch, including conducting competitive reviews, defining capabilities and related processes

  • Architect the client/advisor digital capability to ensure an optimal end-to-end experience partnering with stakeholders, advisor platform team, user experience, technology, legal/compliance and vendors

  • As a hands-on leader, leverage data, research, design, technology and business understanding to prioritize requirements and ensure client-advisor collaborative tools provide great end user experiences and impact business results while effectively managing risk

  • Set specific and measurable objectives, develop key metrics as well as related management reporting to track success towards goals

  • Actively stay abreast of industry trends and opportunities

  • Act as a leader and mentor for other digital product managers and agile team members

  • Present persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation

Skills and Experience:

  • 10+ years work experience in financial services, ideally in Wealth Management

  • 5+ years of digital product management experience

  • Knowledge of advisor platforms and Salesforce a plus

  • Hands-on experience with product development in an agile environment

  • Ability to successfully partner with cross-functional teams made up of business line stakeholders, user experience, technology, operations, customer service, risk management, legal/compliance and data teams

  • Proven collaborator and team player with strong organizational, analytical, and decision-making skills

  • Strategic thinker and problem-solver with a positive, action-oriented drive

  • Excellent management, leadership, and interpersonal skills

  • Outstanding verbal and written communications

  • Bachelor’s degree; MBA a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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