U.S. Bank Jobs

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U.S. Bank User Experience Design (UXDesign) Director, Head of Design for Interfaces in San Francisco, California

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

We’re looking for a visionary leader to design the future for U.S. Bank, as the top visual and interactivity design leader for our digital product interfaces and our comprehensive Shield design system. You’ll lead and grow our top-notch in-house UXDesign studio, including Design Directors and Managers supervising teams, and you’ll also lead senior-level individual Design Principals, with a total team of 100+ designers across all practice areas. The work you lead will enable U.S. Bank to launch the best possible user experiences across all our digital products – and it will positively influence the lives of millions of customers, from consumers and small businesses to the Fortune 500.

Create amazing user experiences and interfaces

  • Drive thought leadership in design thinking & user experience design across several design system and interface teams delivering reusable interface components to product teams across all of U.S. Bancorp

  • Lead a talented team of user experience designers and researchers to create “best in world” digital product user interfaces. Your team will drive visual, motion and interactivity design across all our digital products, including:

  • Consumer

  • Small Business

  • Corporate and Institutional

  • Wealth Management

  • Internal employee systems

  • White-labeled products used by partner companies

  • Guide the UXDesign team to push the boundaries of excellence in

  • aesthetics

  • experience architecture

  • ease of use

  • intuitiveness

  • motion design & micro-interaction

  • content voice, tone & substance

  • Critique, guide and evolve the work of designers — and of partner teams, too

  • Present work persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation to drive the best product outcomes

Continually expand UXDesign’s value to the bank

  • Build and promote our atomic, digital design system, Shield, to continually add and refine components, improve quality and speed, and increase adoption

  • Maximize reuse of UI components and obsessively focus on “creating where it counts”

  • Advocate and embody customer-obsession, inside and outside the UXDesign organization, resulting in simple, innovative, lovable digital products/experiences

  • Measure and manage UXDesign value by

  • Synthesizing each project’s business goals to set specific, measurable objectives so we can measure design success

  • Guide teams to consistently deliver work that meets or exceeds the criteria

  • Manage ongoing measurement and report regularly to senior leadership

Build a world-class UXDesign team

  • Source, hire and develop a high-performing team with world-class skills. Motivate and engage team members to achieve peak performance and high job satisfaction.

  • Lead and inspire UXDesigners across multiple practice areas, and actively lead one or more community of practice:

  • user research

  • experience architecture

  • visual & interaction design

  • content strategy/copywriting

  • accessibility

  • prototyping/front-end dev

  • Mentor UXDesign team members who show potential for team leadership or principal roles

Build strong relationships to maximize UXDesign’s thought leadership

  • Partner with, and influence, key stakeholders in lines of business, product management, technology & dev, agile transformation, marketing, analytics and other teams to strengthen relationships, persuade and deliver amazing products

  • Promote, by example, a positive culture of achievement and getting things done by being responsive and timely, by finding win-win solutions, and by solving problems with divergent, expansive, design thinking methods

  • Manage the “brand” of UXDesign as a desirable, essential partner; promote a design-centric culture within U.S. Bank; and make our team be sought out for learning, collaboration, and as a place they want to work

Direct the business of UXDesign

  • Maintain and evolve a scalable methodology, shared across UXDesign teams, driving to keep it lean, efficient, effective and repeatable

  • Define and evolve the UXDesign vision in alignment with CDO strategy

  • Build rock-solid partnerships with CX, innovation, and other partner organizations

  • Drive customer-obsessed design thinking that creates business value across the company

  • Define and execute a comprehensive roadmap for UXDesign business maturity, including stretch objectives and objectively measurable goals

  • Manage a consistent, repeatable set of project artifacts (including mock-ups, prototypes, wireframes, journey maps, task flows, site maps, personae, and presentation materials), evolving them in sync across the UXDesign practice as our business changes and grows

  • Partner with product management leaders to estimate new product initiatives and to structure optimal teams

  • Continuously research the latest design trends, emerging technologies, and other developments in the user experience field that should be considered and implemented into U.S. Bank’s strategy

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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