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U.S. Bank Senior Product Manager, Design Systems in San Francisco, California

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Description

At US Bank we love to amaze our customers, so we’ve been building something truly amazing to serve them. We call it the Shield operating system, built by a 1000-person integrated experience and technology team that is charging into the future of financial technology with a singular focus - our customer. We’re looking for the best and the brightest. The masters of their craft, the perpetually curious, the problem solvers, the innovators.

As the Product Manager for Design Systems, you will be part of the Interface Platform team, responsible for driving reusability and consistency across all of our visual experiences. You will sit at the center of an agile product team supporting the entire enterprise with a specific focus of creating a comprehensive and singular user experience framework for a consistent, reusable, extensible UI system that marries research, information architecture, data, design, and technology to create consistent experiences across all customer and employee touchpoints.

You will coordinate and lead the functional design, engineering, and ongoing management of a comprehensive, foundational system of user interface design systems for web, mobile and platforms utilizing atomic principles.

As a major contributor to the system you will establish and execute a governance process that allows other teams to contribute in a way that meets established compliance, design and technology, standards. As the product leader for the design system, you will also be responsible for the documentation site experience that houses all assets and supports all users. This site should provide critical information required for designers to create best-in-class experiences, with speed and with quality.

Managing this capability, will require constant alignment with designers and developers embedded within business-line product, journey, and platform teams to ensure the design system is meeting the evolving needs of our customers.

Key activities:

  • Build and promote our atomic, digital design system (Shield), to continually add and refine components across react web and native mobile channels for a variety of applications

  • Improve UI creation quality & speed, and increase overall adoption across the enterprise

  • Maximize reuse of available components through obsessive tracking of current usage and identification of where opportunities exist

  • Partner closely with other Interface Platform product managers on a cohesive strategy that empowers both designers and developers to deliver with speed

  • Work collaboratively across businesses / functional / platform areas to define, sequence, and execute an enterprise roadmap that maximizes reusability

  • Establish quarterly OKRs that keeps the team focused against a common goal

  • Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions.

  • Act as a leader and mentor for other digital product managers and agile team members.

  • Advocates and embodies customer obsession.

  • Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.

  • Directs people and work efforts across several, simultaneous projects to meet business goals.

Creates value in the Product Management function by:

  • Synthesizing each project’s business goals to set specific, measurable objectives

  • Performs ongoing measurement and reporting of these commitments

  • Consistently delivering work that meets or exceeds commitments

  • Reporting regularly on performance to senior leadership

  • Managing the “brand” of the broader Enterprise Interfaces Platform team and promoting a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join

  • Take products from initial concept through user research, co-creation, and rapid prototyping

  • Partner with Agile practice leads to evolve how Agile and Lean management are applied at the Bank

  • Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results

  • Motivates and engages team members to achieve peak performance and high job satisfaction

Qualifications

  • Bachelor's degree, or equivalent work experience

  • 10 or more years of product management experience

  • 4 or more years of managerial experience

  • 4 or more years working with design systems

  • 2 or more years working in Agile teams

Preferred Skills/Experience

  • Strong product management experience

  • Design background or exposure to design principles

  • Excellent management, leadership and interpersonal skills

  • Strong change management skills focus on leading transformational change

  • Experience managing products across REACT websites and native mobile app solutions

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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