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U.S. Bank Senior Digital Product Manager - Cards Servicing in San Francisco, California

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description Consumer Card Experience Digital Product Manager – Cards Usage, All Locations

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionThe Digital Product Manager – Cards Usage lead will focus on ensuring that U.S. Bank delivers best-in-class digital servicing experiences to its customers, maximizes resources, and contributes to the results and strategic objectives of the organization. They will be responsible for defining, launching and iterating digial experiences aimed at improving ‘top of wallet’ positioning for U.S. Bank core and partner card products across the digital ecosystem (e.g. USBank.com, mobile app, online banking etc.). This role will partner with business line, UX and technical counterparts to create digital usage experiences that meet core business objectives as well as aggressively grow card usage and revenue while closing self-service feature gaps (DIY). The Digital Product Manager will perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute roadmap to deliver best in class digital experiences.

Maximizing Digital Product Management value to the bank Provide a vision for digital servicing experiences (Why, What, How) toward increasing ‘top of wallet’ presence across different devices linking customer experience outcomes to business objectives. Leverage data and business understanding to ensure new and existing digital products manage risk while giving our customers great experiences. Partner with capability managers, delivery managers, architects, UXDesign, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders. Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution. Work collaboratively across BLs / Functions to define, sequence, and execute the Enterprise roadmap Act as a leader and mentor for other digital product managers Advocate and embody customer-obsession, within and outside the Chief Digital Office (CDO) organization, resulting in simple, innovative, lovable digital products/experiences Present persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation. Direct people and work efforts across several, simultaneous projects to meet business goals. Measure and manage the Digital Product Management contribution by:Synthesizing each project’s business goals to set specific, measurable objectives so we can track success. Managing ongoing measurement and reporting of these criteria. Consistently delivering work that meets or exceeds the criteria. Reporting regularly on these measurements to senior leadership.

Manage the “brand” of the product management team and promotes a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join. Create Enterprise product roadmaps aligned with partner business objectives. Taking products from initial concept through user research, co-creation, and rapid prototyping. Partner with Agile Scrum Lead to evolve how Agile and lean management practices are applied to digital product management. Applying perspective from best practices in platform based strategies. Clearly quantify the strategic value and business benefit of digital products and drive pitching them to executive management for investment approval. Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results. Manage a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows. Motivate and engage team members to achieve peak performance and high job satisfaction. Lead and inspire product managers across multiple areas. Formally mentor team members who show potential for team leadership.

Basic Qualifications Bachelor's degree, or equivalent work experience Eight or more years of product management experience

Preferred Skills/Experience Five or more years of product management in financial services Ability to influence key stakeholders on prospective initiatives that are part of the Agile Experience for that business line Well-developed verbal and written communication skills Well-developed analytical, decision-making and problem-solving skills Considerable tact, diplomacy and people skills Well-developed leadership abilities and strategic management skills

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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