U.S. Bank Principal Product Manager, Manage and Service Journey in San Francisco, California
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
This leader will partner with other Digital and Business leadership teams develop a vision and associated roadmap to bring the Digital + Human journey to life though the digital experiences used by bankers and customers to service banking and payments accounts. Our goal is to exceed our customers and stakeholders’ expectations about world-class experiences, speed to market, and the reusability of U.S. Bank’s technology investments.
You will work in a cross-disciplinary and diverse team to create new digital experiences, optimize existing experiences, and migrate capabilities from legacy platforms onto new technology. This executive will care deeply about creating digital experiences that exceed our customers’ expectations. In addition, they will have a growth mindset that effectively translates the experience into higher customer adoption, engagement, sales, and lower cost to serve. This leader will love this job if they are excited about building a world-class digital experience while partnering with key stakeholders across the enterprise to prioritize core banking digital experiences that align and add value to our the consumer digital segment.
A successful leader will support our journey to reduce customer pain points, share strong thought leadership, best practices, and innovative thinking with their peers.
Work with digital and business leaders and product managers to create a vision and prioritized roadmap for the Manage and Service journey – consisting on new experiences and features, ongoing optimization, and the shutdown of end of life technology.
Act as a liaison between stakeholders and Agile delivery teams, ensuring the teams understand the vision for the journey and the associated objectives and key results. Work in a hands-on style with development teams including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis.
Maintain and refine a prioritized backlog for the portfolio; Work with individual product managers and shared resources to prioritize and deliver work. Engage with teams in the creation of user stories and acceptance criteria and assist teams with prioritization to ensure work focuses on maximizing business value and aligns with the vision for the journey.
Be a hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.
Advocate and embody customer-obsession, within and outside the Chief Digital Office organization, resulting in simple, innovative, lovable digital products/experiences
Work in a matrixed leadership of platform managers, product managers, architects, designers, agilest, and business line stakeholders to evangelize the best solutions and facilitate execution.
Assist with the measurement of digital experience contribution by:
Contributing goals for each feature or experience to measurable objectives and key results so we can measure success.
Managing ongoing measurement and reporting of these criteria.
Consistently delivering work that meets or exceeds the criteria.
Reporting regularly on these measurements to senior leadership.
Bachelor's degree in business, marketing, computer science or related field, or equivalent work experience.
Minimum 10 years of product management experience
Experience leading digital product management teams within Financial Services, Fintech startup or large technology company.
Experience working in an Agile framework.
Analytical: (e.g. comfortable with data) and can combine an understanding of business objectives, customer needs, and data required to deliver customer experience and business results.
Thought leadership: build and drive strategy that moves the user experience drives innovation/differentiation and delivers on business goals.
Agile Experience: Very comfortable working in an agile (specifically SAFe) framework, including industry standard collaboration tools (e.g. VersionOne, Jira and Confluence).
Natural curiosity and self-directed ability to seek out information and meet goals/deadlines.
Partnership & Collaboration: able to build consensus with key business, technology, and internal partners.
Experience working with on- and off-shore talent.
An understanding of Financial Services, Banking and Fintechs.
An understanding of UX Design and research.
Professional experience in the digital space or information technology systems development
Covid-19 Vaccine Mandate Requirement: U.S. Bank requires that the successful candidate hired for this position be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.