U.S. Bank Jobs

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U.S. Bank Lead (Senior) UXDesign Architect - Sales & Onboarding Platform - Multiple Locations in San Francisco, California

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

U.S. Bank is hiring a Lead (Senior) UXDesign Architect to be a leader on our Authentication Platform Team. In this role, a successful candidate will be a leader in a team of product owners, scrum masters, and technology – while directly managing a team of designers, experience architects, and content strategists. This individual is a user experience (UX) professional adept at planning and designing a consistent experience architecture for our customer facing interfaces and experiences across a spectrum of digital and real-world touchpoints. This individual will partner with business analysts, developers, testers, product owners, technology partners, and compliance specialists to translate requirements into detailed and documented experience architectures.

At US Bank we love to amaze our customers, so we’ve been building something truly amazing to serve them. We call it the Shield operating system, built by a 1000-person integrated experience and technology team that is charging into the future of financial technology with a singular focus - our customer. We’re looking for the best and the brightest. The masters of their craft, the perpetually curious, the problem solvers, the innovators. You know how turn a complex problem into an intuitive solution. You will part of our new UXDesign experience and technology domain - Platforms. As a Platforms team member, you will sit at the center of a product team supporting the entire enterprise with a specific focus of creating a comprehensive and singular user experience framework and interface solution for a consistent, reusable, extensible UI system that marries research, information architecture, data, design, and technology to create a consistent user experience across all customer and employee touchpoints. You will be a leader in a team of product owners, scrum masters, and technology – while directly managing a team of designers, experience architects, and content strategists.

Responsibilities include:

  • Employs a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions.

  • Optimizes experience architecture to promote findability and usability, while accommodating technical and business needs/constraints.

  • Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns.

  • Accurately interprets how the U.S. Bank brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements.

  • Formally observes user interviews and usability sessions.

  • Works concurrently on multiple tasks or projects in an agile environment.

  • Delivers assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc.

  • Participates in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries).

Basic Qualifications

  • Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience

  • Eight or more years of related work experience, such as UX or digital industry, with at least four years of team leadership experience

Preferred Skills/Experience

  • 8+ years of experience in UXDesign Architecture principles - including creating wireframes and strategic alignment

  • Experience directly managing a team of UXDesign professionals

  • Experience in UXDesign Architecture for Native iOS, Native Android and/or Responsive Web

  • Connected devices and IoT experience

  • Considerable knowledge of user experience (UX) best practices, interactive design principles, information architecture, and experience architecture; Service Design knowledge a plus

  • Considerable knowledge of design thinking process and framework, and familiarization with workshop and co-creations

  • Considerable knowledge of website and mobile architecture, interactive design principles, web usability, requirements-based API architecture

  • Experience with user-centered design from concept to delivery

  • Experience/familiarity with CSS and responsive design

  • Familiar with common design software

  • Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus

  • Experience collaborating with large teams

  • Strong communication, facilitation and presentation skills

  • Ability to problem-solve and work independently


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.