U.S. Bank API Business Operations Analyst in San Francisco, California
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Become the API onboarding and support expert and promote efficient processes across the enterprise
Analyze business needs and collaborate with internal stakeholders to define and iteratively improve workflows, procedures, and training materials
Participate in the modification of existing applications or development of new applications to enhance the tools used by our client servicing teams
Write test plans and performs tests of new systems and modifications to existing systems
Look for ways to improve our customer’s API onboarding and support experience
Recommend technical and procedural improvements to improve collaboration and efficiencies
Monitor and track project activities to ensure completion
Work with client servicing teams to implement streamlined processes and tools
Lead team members to prioritize projects and achieve organizational goals
Bachelor’s degree, or equivalent work experience
3 years of experience defining workflows, procedures, and training materials for technical and non-technical audiences
1 year of experience defining product backlog (epics and stories) for system enhancements and defects
1 year of experience leading a team of professionals
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
Strong verbal and written communication skills
High attention to detail, information design, and visual presentation
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (SharePoint, Visio, Jira, and Confluence experience is a plus).
2+ years documenting workflows for technical operations teams across a large organization
1+ years of hosting workshops and training sessions for both technical and non-technical audiences
1+ years of process improvement implementation and/or training (such as Lean Six Sigma)
Formal training of technical writing and information design
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.