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U.S. Bank Network Analyst 2 - Mainframe Operations (Night Shift) - Union Bank in Saint Paul, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. #LI-REMOTE

What you will do

  • Analyze, diagnose and resolve IT incidents.

  • Manage production systems to ensure efficient and effective processing.

  • Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately

  • Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.

  • Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.

  • Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance

  • Monitor high priority incidents, alerts, significant changes and escalate for awareness

  • Provides support for enterprise-wide production and test environments

  • Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities

  • Monitor over 100 mainframe and distributed applications in the test environment

Basic Qualifications

  • At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

  • Associate degree or equivalent work experience.

Preferred Skills

  • Operations support and relationship management experience

  • Previous experience monitoring Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support.

  • Knowledge of batch processing and CICS availability SLA’s.

  • Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access and PowerPoint.

  • Ability to communicate problems in a clear, concise and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

  • Excellent written and oral communication skills and the ability to follow detailed written and oral instructions.

  • Willingness to learn, share knowledge, and ability to train others.

  • Excellent attendance, punctuality, reliability, and dependability

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $27.50 - $36.63 - $40.30

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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