U.S. Bank Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SUMMARY

A Client Success Account Manager is responsible for a customer’s successful adoption of the product or service they will utilize within the Global Trade Services product suite. Their duties include interacting with new, existing and potential customers on a regular basis, identifying on how to best help customers and implementing customer service policies and procedures to enhance customer satisfaction. Work closely with the Front Office Sales, Product and Back Office Production teams to help customers use company products and services.

RESPONSIBILITIES

Responsibilities can range from onboarding and training to strategic tasks such as relationship management. This person must act proactively and deliver value in line with business goals, as defined together with the customer and sales team. This position requires an in-dept understanding of the customer’s needs and are responsible for communicating common customer behaviors to the appropriate stakeholders, included sales, product and operational partners. This role is also responsible for fostering relationships between customers and support teams, making it easier for clients to solve problems. This position will also require customer trend analysis, to improve customer experience, and maintaining performance metrics.

REQUIRED

• Six or more years of related experience

• Bachelor’s degree, or equivalent work experience

PREFERRED

• Customer Service Skills

• Knowledge of best practices in customer service and client retention

• Adaptable and able to quickly grasp and apply new info

• Strategic thinker

• Strong analytical and forecasting skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Ability to work as part of a project team

• Effective verbal and written presentation and communication skills

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

#USBOps

#WCIBO

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.