U.S. Bank Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SUMMARY:

The Commercial Online Electronic Payments Support Business Analyst 4 works independently and within a team to support the multiple applications (applications listed below) in a production environment.

RESPONSIBILITIES:

Under minimal direction and guidance in a fast-paced, deadline driven environment, this position completes daily, weekly, and monthly tasks; completes service tickets; handles analysis and issue resolution, involving very complex processes; ensures production readiness and documentation; provides production support training and subject matter expertise and delivers excellent customer service. This position requires the ability to participate in a rotationally based call phone center and after-hours on-call support and participates in a call center rotation.

APPLICATIONS SUPPORTED BY THIS TEAM:

• E-Payment Service

• eBill Service

• Total Biller Solutions

• Disbursements via Zelle

• Payee Choice

• Other applications as assigned to the team

SPECIFIC KEY JOB TASKS FOR THIS POSITION:

• Monitor and support service tickets within a production environment

• Direct communication with clients through both email and a call center environment

• Provide expert customer service, to include phone and email support

• Perform research and analyze complex processes in order to provide appropriate solutions

• Facilitate issue resolution by collaborating with multiple departments, teams and customers

• Communicate and log daily processing statuses, escalations and issue handling

• Assigned daily, weekly, monthly, as needed tasks; backup as needed

• Serve as a department point of contact for internal and external inquiries

• Create and maintain documentation for applications supported

• Provide production support training and subject matter expertise

• Perform other department business analyst/project activities, as assigned

• Perform after-hours on-call support and application validations, as needed

• Work in and communicate in a team setting; participate in task rotation

BASIC QUALIFICATIONS:

• Bachelor’s degree, or equivalent work experience

• Typically five or more years of related experience

PREFERRED:

• Five or more years of experience in operations/technology project management activities

• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders

• Strong critical thinking and analytical skills

• Self-starter with ability to work with little to no supervision and complete duties on own

• Ability to follow written and update procedures

• Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision

• Clear and precise customer service skills

• Excellent verbal and written presentation and communication skills, to include phone calls and talking to customers

• Ability to work as a team

• Ability to read and understand and apply technical manuals and procedures

• Strong leadership skills

• Thorough knowledge of the team supported applications

• Advanced understanding of project management and testing methodology and procedures

• Excellent computer skills, especially Microsoft Office applications (MS Excel, MS Outlook, MS Teams, MS Word)

• Working knowledge of the SQL programming language (specifically SELECT)

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $79,135.00 - $93,100.00 - $102,410.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.