U.S. Bank Jobs

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U.S. Bank 2022-0018735 Customer Care Specialist – St. Paul, MN in Saint Paul, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Provides the highest level of customer service by responding to escalated Sensitive, Regulatory, and Executive complaints via phone or written communication. Researches and resolves complaints which may include problems related to federal regulations, customer service, or technology issues. Has an extensive knowledge of products, services, rates, terms, fees, regulations, and procedures Acts as a liaison between customers and other U.S. Bank departments, including the Executive Communications Unit, to resolve complex customer issues. Knowledge of systems used by 24 Hour Banking is preferred but not required.

Basic Qualifications

  • High school diploma or equivalent

  • Three to five years of customer service or related experience

Preferred Skills/Experience

  • Advanced knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures

  • Excellent telephone and interpersonal skills, and strong attention to detail

  • Ability to compose clear, effective and error free written correspondence

  • Strong problem-solving and negotiation skills and ability to handle complex customer calls

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

“INDAM”

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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