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U.S. Bank Wire Transfer Investigator - St. Louis, MO in Saint Louis, Missouri

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionProvides a high level of customer service by responding to telephone or e-mail inquiries, requests, and problems. Researches and resolves problems and errors related to wire transfer processing which may include those related to customer service and out-of-footprint customer requests. Has a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures. Acts as a liaison between customers and various U.S. Bank departments, and other financial institutions to resolve more complex customer or technology issues and requests.

Basic Qualifications - High school diploma or equivalent - Two to three years of customer service or related experience

Preferred Skills/Experience - Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures - Strong organizational skills - Excellent telephone and interpersonal skills - Strong problem-solving and negotiation skills and ability to handle difficult customer calls - Ability to manage multiple tasks/projects and deadlines simultaneously - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to compose clear, effective and error free written correspondence

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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