U.S. Bank Technical/Procedure Writer in Saint Louis, Missouri
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionAs the Technical/Procedure Writer you be responsible for maintaining, writing, and editing corporate training manuals, policies and procedures for the organization’s Business Lines. Provide analysis and solution-based plans to improve workflow and operating efficiency.
This person must possess excellent writing, editing, research, and organization skills. Project Management skills are required as you will act as a liaison between the Business Line throughout the life-span of the editing process to gather all necessary information needed for implementation. In addition to your normal day to day responsibilities, you may be assigned special projects as needed. Basic Qualifications Bachelor’s degree, or equivalent work experience Four or more years of related technical/procedural writing experience
Preferred Skills/Experience Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit. Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders. Good understanding of project management and testing methodology and procedures. Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision. Ability to work as part of a project team. Excellent verbal and written presentation and communication skills Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (SharePoint and Visio experience is a plus). Understanding of Computer Based Training Courses (CBTs) is a plus.
This position is Hybrid, offering a balance of working onsite and at home.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.