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U.S. Bank Job Posting Title Third Party Regulatory Review Representative - St. Louis, MO in Saint Louis, Missouri

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Responsible for performing Third Party/Vendor compliance activities and projects. Work is typically performed under limited guidance. Generally responsible for implementing and enforcing compliance policies and procedures, providing compliance training to assigned business group(s), and participating in basic compliance reviews. May provide input into compliance policy and procedure development. Incumbent typically has a bachelor’s degree and one to two years of related experience.

The Regulatory Review Representative will be responsible for regulatory and compliance oversight and reviews of multiple third-party agencies that support Post Charge-Off Credit Card Collection activities for U.S. Bank.

Responsibilities include but are not limited to:

  • Conducting monthly off-site, and in the future, on-site review of agencies to ensure compliance with all Federal, State, and local regulatory requirements as well as compliance with contracts and service level agreements with U.S. Bank.

-Reviews will consist of recorded and eventually live side by side call monitoring, transactional reviews, special account handling requirements, as well as future on site agency management engagement, monthly letter reviews and reconciliation and oversight.

-Completing an analysis and writing a report for senior bank management on the results of the monthly reviews.

-Identification and solution-based methodology (root cause analysis) to work with agencies to complete successful remediations based upon their findings to mitigate potential risks to the Bank.

-Excellent verbal and written presentation and communication skills. Must have ability to author and present to executive level audiences for agency audit results and performance trends.

  • Will be required to work other projects as assigned.

The ideal candidate will have experience managing multiple vendor agencies with preferred collections experience coupled with previous call center operations and/or auditing experience and knowledge of the credit card or financial service industry. Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • One to two years of related experience, preferably in regulatory compliance activities

Preferred Skills/Experience - Must be a self-motivator with strong planning and organizational skills

  • In the future, occasional travel will be required to conduct onsite reviews of third-party agencies

  • Ability to develop test schedules, review testing plans, track test issues and report on test results

  • Working understanding of collection laws and regulations

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to work as part of a project team

  • Strong computer skills, especially Microsoft Office applications

  • Ability to resolve moderate problems with minimal guidance

  • Accounting experience a bonus.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.