U.S. Bank Credit Bureau Dispute Resolution Specialist - Saint Louis, MO in Saint Louis, Missouri
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description The Dispute Resolution Specialist is responsible for analyzing credit bureau dispute data and formulating accurate and timely responses to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines.
The person in this position will be responsible for researching, resolving, and responding to cardholder claims of errors and/or inaccurate reporting of credit information, while maintaining a high level of productivity and accuracy. Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Maintains accurate and properly-documented dispute evidence files, while ensuring that FCRA and U.S. Bank required time frames are met. Will serve as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution. May train and mentor newer associates.
Basic Qualifications High school diploma or equivalent
Four or more years of experience in clerical and customer service activities
Preferred Skills and Experience Working knowledge of FCRA requirements and CDIA Metro2 guidelines
Prior experience in credit analysis or lending
Prior experience working with e-OSCAR
In-depth knowledge of products, services, terminology, procedures, and systems related to assigned area
Ability to manage multiple projects and deadlines simultaneously while maintaining a high degree of accuracy
Proficient computer skills, including Microsoft Office
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.