U.S. Bank Advanced Customer Solutions Operations Executive in Saint Louis, Missouri
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description We have an excellent opportunity for the right operations leader to join U.S. Bank to lead Operations Services customer support functions. The customer support function is responsible for addressing customer inquiries, business partner inquires for all products and services supported including: ACH, Wire Transfer, Vault Services, Lockbox, EPayment, SinglePoint, Vantage Point. This operations executive will lead a team responsible for the successful onboarding of all customers to the supported systems.
This is a customer facing role, which requires talent management that have skills in customer support, customer onboarding, Electronic Data Interchange/EDI mapping, development/technical skills, customer communication skills and proven ability to organize, understand and communicate significant customer and bank impact to executive management. This support team leads and manages Customer Advocacy, a team responsible for the administration, coordination and remediation of significant customer impact events, plus the ongoing coordinated relationship support of Global Treasury Management products and services.
Responsible for the set up and data translation services for customers - a specific industry skillset for execution, responsible for database, web application, data interface development and ongoing support for 40+ solutions and performance management reporting for Operations Services. Responsible for onboarding customer and internal groups to supported products Create and sustain a Managed File Services production support model that provides secure, repeatable, data file movement services for the entire Bank’s application teams who want to exchange data files on a regular basis with another internal or external party. Provide transmission configuration, setup, maintenance and consulting support that allows external and internal customers to exchange files with U.S. Bank products and services. Managed File Services supports all U.S. Bank business lines, extending beyond traditional Operations Services as a center of excellence. (8 distinct business lines supported: Global Treasury Management, Trust, CPS Data Product, Elan Credit Card, Mortgage Loans, Merchant Systems, Voyager, Collections and Recovery Systems)
BASIC QUALIFICATIONS Bachelor's or Master's degree, or equivalent work experience 12 or more years of operations experience, preferably with Global Treasury Management and payments experience Seven or more years of supervisory/management experience
PREFERRED SKILLS AND EXPERIENCE Advanced knowledge of operation functions, systems, policies and procedures for the assigned area In-depth understanding and practical application of applicable laws and regulations Strong analytical, decision-making, and problem-solving skills Well-developed leadership abilities and strategic management skills Excellent relationship, interpersonal, verbal and written communication skills Thorough knowledge of banking operations and human resources
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.