U.S. Bank Senior Product Manager - telecommute in RICHFIELD, Minnesota
If you’re ready to join a high-impact, employee obsessed team and be part of transforming the employee IT Services and Support (ITSS) experience at U.S. Bank and Elavon, we want to speak to you. U.S. Bank is hiring a Senior Product Manager that will work as part of the team to drive iterative modernization and relevancy of ITSS for employee technologies.
The ITSS team is responsible for employee technology services and support delivering an optimized and responsible servicing model. Employee technology services will be delivered through industry-leading partners and will modernize ITSS. This role will collaborate with partners, business lines and Agile teams to drive the evolution of the ITSS product.
The ITSS Senior Product Manager’s goal is to ensure the best services and support are provided for employees and contractors. Primary responsibilities include overseeing strategic product management, being the voice of the employee, recommending revisions/enhancements and evaluating market trends for the ITSS product to ensure the optimal employee technology experience.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Job Requirements (Knowledge/Skills/Competencies):
Working understanding of ServiceNow, IT Service Desk and IT Field Services capabilities and processes.
Customer obsessed – this role is focused on the employee experience in terms of IT Services & Support.
Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts.
Strong product management skills – own and manage the product lifecycle from inception and throughout the life of the product; continue to evolve and keep evergreen in order to continually bring a modern servicing and support experience forward.
Develop the ITSS strategy and roadmap through vendor partnership, continually innovating and incorporating best-practices and lessons learned.
Coach and lead IT Services and Support game-changing opportunities aimed to improve the employee experience.
Extensive and broad technical skillset relative to employee tools, employee hardware and software in use at U.S. Bank and the overall Risk and Security posture.
Highly responsive, focused on execution and deliver desired outcomes that improve the employee technology experience.
Ability to create impactful PowerPoint presentations to concisely tell stories, layout roadmaps and socialization of plans.
Ability to translate technical details into common language that business users will understand.
Ability to successfully communicate (verbal and written) at all levels of the organization from business users to executive.
Advanced marketing and marketing research skills.
Thorough knowledge of competitive market, operations and services and support.
Familiarity with Agile and Waterfall project methodologies.
Ability to operate autonomously but also to engage stakeholders to assess situations and contemplate solutions that will shift paradigms and continually evolve the employee experience.
Bachelor's degree, or equivalent work experience
10 or more years of product management experience
Four or more years of managerial experience
Knowledge and proficiency with IT Service Management processes, practices and disciplines required – ServiceNow, IT Service Center, IT Help Desk and IT Field Services.
Collaborative, flexible and detail-oriented with excellent organizational skills
Positive, consultative approach
Exceptional written and verbal communication skills
Strong MS Office skills, including Excel, PowerPoint, and Word
Primary Location: Minnesota-MN-Richfield
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200014187
Other Locations: Oregon-OR-Home-based
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.