U.S. Bank Relationship Manager / Service Manager- Telecommute in Richfield, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank is seeking an accomplished Relationship Manager with strong relationship management and communications experience to contribute toward the success of our technology initiatives. Responsible for strategic and day to day support for technology related initiatives for a specific business unit. Provides strong business management attributes. Develops and promotes relationships with both client and project teams and monitors and influences services. Serves as liaison between business and IT unit. Communicates changes which impact client or business, including changes in staff, technology, policy, procedures, or practices. Develops and manages client relationships at all levels to meet client expectations and satisfaction requirements. Serves as a liaison and relationship builder with internal and external sponsoring executives for technology and operations. Relationship Manager will also be responsible for supporting a large or complex business unit; manages and creates business line communication for team; mentors, trains and assists others as needed; manages team project and additional tasks as needed. Responsible for creating and managing service agreements to include: Identification of Business requirements to ensure service agreements are relevant and accurate. Work with Reliability Engineering to incorporate Reliability-type measurements (SLOs) into the agreements, and partnering with the technical owners to ensure capabilities and expectations align. This position would be part of the on-call rotation to participate in P1 impact calls, with a specific perspective of the business line impact.
Basic Qualifications - Bachelor's degree or equivalent work experience -At least 8 years experience with management approaches, tools, and techniques for gaining the cooperation and support of others.
Preferred Skills/Experience -At least 5 years experience within the Financial Services Industry. -At least 3 years experience with design, development and utilization of formal IT vendor contracts with internal or external customers. -At least 3 years experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers. -IT service management (ITSM) -Application delivery process -IT environment -Excellent communicator (written and verbal), with experience communicating with executive level leadership -Fluent in the use of ServiceNow and how Service Agreements are impacted by Incident, Problem, Change and Configuration management. -Analytic and strategic thinking. Going beyond the identification of an issue/trend and proposing solutions and recommendations.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.