U.S. Bank Product Manager in Raleigh, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
About the Team
U.S. Bank is seeking a Product Manager within the Talech team to enhance the internal tools and capabilities used by our Customer Success team to support and engage our customers. Talech provides point of sale software to small business owners that give them all the tools and information needed to run their restaurants, retail stores, and services businesses. At Talech, you’ll join a close-knit team with a startup mentality that also has the stability and backing of a large, successful corporation.
What you'll do
In this role, you will focus on integrating new 3rd party tools and adding features to existing tools that meet the business needs of our Onboarding, Support, Knowledge Management, and Customer Success Teams. The ideal candidate will have experience collaborating with stakeholders across multiple teams, breaking down requirements into work items for the development team, building and integrating internal systems and tools like Salesforce, and driving a roadmap with multiple priorities.
Act as the Scrum Product Owner by defining, managing, and prioritizing user stories to meet committed timelines. Manage the scrum team’s backlog and plan quarterly goals based on strategic priorities and stakeholder input
Facilitate requirements gathering sessions with business owners to define customer-focused needs; collaborate with development teams to identify solutions and timelines
Manage relationships with Customer Success stakeholders and other internal scrum teams. Identify risks and dependencies, communicate progress and updates, negotiate solutions to challenges
Bachelor's degree, or equivalent work experience
Three to five years of related work experience
Product Management experience within technology driven organizations working in agile/scrum teams
Ability to analyze and communicate the value and impact of competing solutions to business problems
Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
Proven project and relationship management skills, with the ability to influence and collaborate across all levels of the organization
Experience executing roadmaps from start to finish
Experience working with internal enterprise systems, tools and integrations, i.e. Salesforce
Working experience with APIs, the ability to read API documentation enough to write requirements for integrations
Proficient and knowledgeable in JIRA or similar agile tools, MS Office applications
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $106,760.00 - $125,600.00 - $138,160.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.