U.S. Bank Manager of Product Operations Payments ACH - Remote in Raleigh, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The Manager of Product Operations has oversight responsibilities for Product Owners and Project Analysts and Testers supporting both Agile Scrum and KanBan methodologies. The product and operational support responsibilities for this position include ACH as well as expansion into other products such as Exceptions/Returns and Adjustments/Claims. To be successful in this role, you should be a thoughtful leader, confident decision-maker, helping team members develop and be productive, while focusing on delivering value.
Accomplishes results through the management of exempt level professional staff creating a culture of continuous improvement for staff development. Co-collaborate the vision and direction with business and technology partners with focus on delivering value to our customers. Effectively manage resources across teams, assess the health of the teams, remove organizational impediments, allow for failure. Understand team dynamics and strengths, motivating continuous value delivered. Responsible for performance measurements and Provides feedback to the team and individuals while . Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Responsible for recruitment, training, development of team members. Prepares and presents updates, status etc. to management. Oversee team development, training. Maintains budget responsibilities, evaluates and improves operations.
Bachelor's degree, or equivalent work experience
10 or more years of operations-related experience
5-10 years in management position, proven experience with emphasis on inspiring, motivating and guiding team members in an Agile (Scrum and KanBan) environment
Excellent communication and collaboration skills with the ability to maintain positive relationships with Operations teams, Product Managers and Technology Teams.
Ability to lead a team and collaborate with peers to achieve greater results
Ability to manage multiple tasks/initiatives and deadlines simultaneously
Well developed problem-solving and negotiation skills
-Proven leadership and management skills with the ability to manage diverse skills, backgrounds and personalities in a virtual environment
Superior knowledge of product or operation functions, systems, policies and procedures for the assigned area
In-depth understanding and practical application of applicable laws and regulations including NACHA
Excellent organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources
Product Owner or Scrum Master certification
Proficient computer navigation skills using a variety of software packages including Microsoft
Office applications and the ability to coach others especially in a remote environment
Ability to learn and identify an opportunity to improve product or operational functions
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $108,545.00 - $127,700.00 - $140,470.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.