U.S. Bank Customer Onboarding Specialist 2(talech) in Palo Alto, California
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The talech Onboarding Specialist is our customers primary point of contact and owns the entire onboarding experience. You will guide and support our customers throughout this journey as a subject matter expert and trusted advisor. You will leverage your passion for customer success, creative problem solving skills, and ability to quickly build strong trusting relationships both internally and externally to provide a world class experience.
Will provide project and analytical support to assigned business line or functional area. Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services. Acts as a project liaison with other departments. Analyzes current costs and estimates the cost or cost savings. Compiles and analyzes information for an assigned project or areas making recommendations based on findings.
Bachelor's degree, or equivalent work experience
Three to five years of experience in project management activities, customer success or onboarding role
Thorough knowledge of assigned business line or functional area
Strong organizational and analytical skills
Thorough knowledge of project management
Ability to identify and resolve exceptions and to analyze data
Excellent organizational and project management skills
Solution and results oriented with ability to problem solve
Excellent time management with a strong sense of urgency
Passion for customer success with excellent written and verbal communication skills
Team player with the ability to multi-task with extreme attention to detail
Able to work independently, self-driven, highly motivated
Experience working with Retail and/or Restaurants is a plus
Experience working with Sales Force is a plus
Combined Hardware and Software solution experience a plus
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.