U.S. Bank Jobs

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U.S. Bank Customer Service Representative - Cardmember Service - Overland Park Kansas in Overland Park, Kansas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for February 1st 2021 and February 22nd 2021 training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

We are hiring for several upcoming training classes!

Our upcoming new hire class will start on Monday February 1st 2021 and February 22nd 2021

Shifts Available after Training Morning, Mid-Morning and Afternoon

Shifts that start at 12:30 p.m., or later, will earn an additional 10% on top of the base hourly rate. This increase will take effect after the training class.

We invest in our people, process and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers.

Responsible for:

  • Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.

  • Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.

  • Effectively utilizing system applications to achieve desired outcome.

  • Documenting required information via system applications.

  • Retaining product and process knowledge.

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.

If hired, you must be able to attend six weeks of training from

8 a.m. - 4:30 p.m., Monday-Friday and successfully complete required program testing. Once training is completed, student schedules can be accommodated.

Increase your compensation!

► Receive hourly pay increases for providing service on additional products

through our career path program.

► Earn 10% shift differential pay for shifts starting after 12:30 p.m.

*$15.00+ an hour based on experience. Up to $16.50 with shift differential

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

  • Health

  • Dental

  • Vision

  • Life insurance programs for the employee and family

  • Short and long term disability

  • Paid time off, including the opportunity to purchase additional vacation time

  • Generous tuition reimbursement program

  • Banking discounts

  • 401K with company match and pension programs

  • Casual attire

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications

  • High school diploma or equivalent

  • Two to four years of experience in a customer service position

Preferred Skills/Experience

  • Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures

  • Strong telephone and interpersonal skills

  • Good problem-solving and negotiation skills

  • Ability to handle difficult customer calls

  • Proficient computer skills, especially Microsoft Office applications

  • Effective selling and referral skills

  • Ability to identify and resolve/escalate problems

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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