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U.S. Bank Contact Center Collector- Overland Park, KS in OVERLAND PARK, Kansas

A note to applicants: U.S. Bank is closelymonitoring the spread of the novel coronavirus, COVID-19 and taking a unifiedapproach on restrictions to minimize the impact on our employees andoperations. As a result, U.S. Bank has temporarily placed a pauseon in-person interviews and will offer our internal and external applicantsvideo and/or phone alternatives. By taking this step, we aredoing our part to help limit the spread of the virus. We are currentlyaccepting applicants and conducting phone interviews for August 10, 2020. Our trainers and hiring teams are working together to practice socialdistancing within our service centers and training classes, and our recruitingteam will be happy to share more with you about steps we are taking throughoutour interview process.

We are hiring for several upcoming training classes!

Our upcoming new hire class will start on Monday, August 10, 2020.

Contact Center Collection Advisors are scheduled to work five days each week, including one weekend day or night shift, Equitable days off are scheduled during the week in which a weekend shift is worked.

If hired, you must be able to attend four weeks of training from Monday-Friday

8 a.m. - 5:00 p.m., and successfully complete required program testing

We invest in our people, process and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers.

Responsible for:

· As a Contact Center Collection Advisor, you are the first point of contact for customers.

· Handling outbound and inbound calls working with customers to help educate them on their account status and options available based on their financial situation.

· Collecting on delinquent balances by finding payment solutions that best meet our customer needs.

· Documenting required information via system applications.

· Retaining product and process knowledge performed in collection activities in accordance with state and local collections laws to recover unpaid debt.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

  • Health

  • Dental

  • Vision

  • Life insuranceprograms for the employee and family

  • Short and longterm disability

  • Paid time off,including the opportunity to purchase additional vacation time

  • Generoustuition reimbursement program

  • Bankingdiscounts

  • 401K withcompany match and pension programs

  • Casual attire


Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in collections, sales and/or customer service activities

Preferred Skills/Experience

  • Good knowledge of collection policies and procedures, fair debt collection practices, and related laws

  • Strong customer service/relations skills

  • Ability to identify and resolve exceptions and to organize and interpret information

  • Good verbal and written communication skills

Job: Collections

Primary Location: Kansas-KS-Overland Park

Shift: 2nd - Evenings

Average Hours Per Week: 40

Requisition ID: 200011811

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.