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U.S. Bank Contact Center Collection Advisor - Overland Park KS in OVERLAND PARK, Kansas

Contact Center Collection Advisor - Overland Park KS

Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation. Advisors then collect on delinquent balances by finding payment solutions that best meet our customer needs.

Primary responsibilities include contacting a wide variety of customers and attempting to secure payment on delinquent credit card accounts and understanding the reasons for the delinquency. Advisors perform collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

Required Training

March 2, 2020- March 27, 2020 Monday- Friday 8:00a.m. - 5:00p.m.

Hours of Operations:

Sunday 11a-10p, Mon.-Thurs. 7a-11p, Friday 7a-9p, and Saturday 7a-5p.. You are required to work at least 2-4 late nights per week this will also include one day/night per weekend. It will be 40/hr. weeks.Schedule starts and times are subject to change.

Hours Offered : Sunday 11:00 am-8:00 pm, Monday through Tuesday 7:00 am- 4:00 pm, Wednesday through Thursday 2:00 pm- 11:00 pm and Friday through Saturday off.

Why Should You Apply :

  • You’re passionate andwant to make a difference in people’s lives

  • You like hands-ontraining to set you up for success

  • You’re excited aboutbeing part of a collaborative team and providing ideas for processimprovement and innovation

  • You love interactingwith customers and building loyalty

  • Youare seeking excellent training and development opportunities with higherearning potential and eventual career progression – our contact centeragents are upskilled within the first 12 months.

  • Youare looking for competitive wages and performance-based monthly bonusopportunities

  • Youwant a comprehensive benefits package, including medical, dental, vision,paid vacation and holidays, tuition reimbursement, 401(k) with companymatch and pension plan


We provide an opportunity for career growth and professional development in a supportive and professional work environment. We offer our Collections Advisors a competitive salary, potential for lucrative monthly performance based incentives, and an outstanding benefits package to include:




•Life insurance programs for the employee and family

•Paid time off, including the opportunity to purchase additional vacation time

•Generous tuition reimbursement program

•Banking discounts

•401K with company match and pension programs

•Business casual attire



Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in collections, sales and/or customer service activities

Preferred Skills/Experience

  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

  • Strong customer service/relations skills

  • Ability to identify and resolve exceptions and to organize and interpret information

  • Good verbal and written communication skills

Job: Collections

Primary Location: Kansas-KS-Overland Park

Shift: 2nd - Evenings

Average Hours Per Week: 40

Requisition ID: 200000818

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.