U.S. Bank Jobs

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U.S. Bank Contact Center Collection Advisor - Overland Park, KS in Overland Park, Kansas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for March 1, 2021 training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

We are hiring for several upcoming training classes!

Our upcoming new hire class will start on Monday, March 1, 2021.

Contact Center Collection Advisors

Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation. Advisors then collect on delinquent balances by finding payment solutions that best meet our customer needs.

Primary responsibilities include contacting a wide variety of customers and attempting to secure payment on delinquent credit card accounts and understanding the reasons for the delinquency. Advisors perform collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

Required Training :

March 1, 2021 – March 26, 2021 Monday - Friday 8:00 AM- 5:00 PM

Shift Information

We are currently seeking Advisors that have flexibility to work varying shifts that consists of at least 2 - 5 late nights per week and one weekend day or night shift. Schedules are based on business needs.

Benefits

We provide an opportunity for career growth and professional development in supportive and professional work environment. We offer our Collections Advisors a competitive salary, potential for lucrative monthly performance-based incentives, and an outstanding benefits package to include:

  • Health

  • Dental

  • Vision

  • Life insurance programs for the employee and family

  • Paid time off, including the opportunity to purchase additional vacation time

  • Generous tuition reimbursement program

  • Banking discounts

  • 401K with company match and pension programs

Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in collections and/or customer service activities

Preferred Skills/Experience

  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

  • Strong customer service/relations skills

  • Ability to identify and resolve exceptions and to organize and interpret information

  • Good verbal and written communication skills

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.

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