U.S. Bank Card Service Manager in Overland Park, Kansas
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description The Card Services Team Manager is responsible for managing and anticipating the needs of their team of customer service representatives, including stellar customer service, complying with regulations and policy requirements, and facility management. Card Services Team Managers actively coach their team members, as well as lead indirectly by example, fostering a customer-centered call support environment. Other responsibilities include people management, expert product and service knowledge, and partnership with other areas of the U.S. Bank. Card Services Team Managers are empowered to effect real change at work, in personal lives and in the community. At U.S. Bank, you’ll get support and tools you need to meet your goals and build a meaningful career. Additional responsibilities include: Fosters an inclusive culture that promotes teamwork, recognizes performance, and appreciates effort; Provides coaching and development while building employee engagement and accountability; Engages in, supports, and responds to changes in business strategy, and drives communication to team members; Maximizes employee performance and advocates for career development; Promotes an innovative culture to advance customer loyalty and employee engagement; Drives accountability for ethical behavior, inclusion, and fair treatment in support of our culture. Develops strong relationships with peers and other departments to build a strong team.
Basic Qualifications - Bachelor's degree, or equivalent work experience - Minimum one year of supervisory/management experience
Preferred Skills/Experience - Strong customer service and problem-solving skills - Thorough knowledge of applicable services, products and systems - Working knowledge of banking operations - Proven managerial skills - Strong verbal and written communication skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $47,600.00 - $56,000.00 - $61,600.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.