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U.S. Bank Account Processor 3 - Paydesk Team, Overland Park, KS in Overland Park, Kansas

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionThis Account Process will be responsible for performing a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

Duties and responsibilities include: Reviewing settled accounts and preparing settlement letter

Researching, changing information on existing accounts and recording transactions

Handling incoming calls regarding customer and or client inquiries, resolving problems, transferring calls and or collecting payments

Providing administrative support to the department and assigned projects.

Why Should You Apply: You’re passionate and want to make a difference in people’s lives

You’re passionate about helping your team evolve and grow

You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation

You have a strong work-ethics and like to multitask

You are seeking excellent training and development opportunities with career progression

You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan

Basic Qualifications High school diploma or equivalent

Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience In-depth knowledge of products, services, terminology, procedures and systems related to assigned area

Strong customer service skills

Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service

Ability to identify and resolve/escalate complex problems

Proficient computer skills, especially Microsoft Office applications

Excellent verbal and written communication skills

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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