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U.S. Bank CBB Issue / Audit Management & Customer Remediation Professional - Multiple Locations & Telecommute in Oregon

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Provides issue / audit management and customer remediation assistance for Non-Real Estate (non-mortgage) Products within Consumer and Business Banking (CBB).

Partners with CBB Business Line Leaders in their assigned Lines of Business, Risk/Compliance/Audit (RCA) Consultants, RCA Managers and other Senior RCA Managers to, depending on the function, coordinate the successful creation, implementation, and maintenance of an effective risk management framework.


  • Assist with issue/audit and customer remediation activities for Consumer and Business Banking assigned business lines including required documentation, permanent record maintenance, meeting / communication coordination.

  • Coordinate activities that contribute to the establishment and maintenance of appropriate procedures and controls to support business objectives while maintaining acceptable risk tolerances as outlined in policy and complying with applicable laws, regulations, and policies.

  • Assist with the management of projects and execution related to applicable customer remediation and non-remediation projects / activities.

  • Provide documentation showing remediated issues for completeness and sustainability including ensuring compliance with applicable federal, state and local laws, regulations and policies.

  • Assist to establish and maintain appropriate procedures and controls to support business objectives yet maintain acceptable risk tolerances and comply with applicable laws, regulations, and policies.

  • Monitor business lines open issue / audit / remediation issues. Ensure progress toward completion is on target and escalate when appropriate.

  • Understand business lines’ products and processes including a Considerable understanding of the risk & control environment.

  • Assist with identifying and documenting gaps and solutions that minimize losses resulting from inadequate internal processes, systems or human errors.

  • Assist with maintaining effective partnership between the Line of Business and the Lines of Defense.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Seven to ten years of applicable experience

Preferred Skills/Experience

  • Considerable knowledge of applicable laws, regulations (such as FaRB, TILA, UDAAP), financial services, and regulatory trends that impact their CBB assigned line of business

  • Considerable knowledge of CBB business line’s operations, products/services, systems, and associated risks/controls

  • Experience working with external regulators; OCC, CFPB, FDIC

  • Considerable knowledge of Risk/Compliance/Audit competencies

  • Strong process facilitation, project management, and analytical skills

  • Strong presentation, interpersonal, written and verbal communication skills

  • Strong analytical, problem-solving and negotiation skills

  • Proficient computer skills, especially Microsoft Office applications

  • Teams meetings / Webex experience

  • Archer experience


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $86,360.00 - $101,600.00 - $111,760.00

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.