U.S. Bank Customer Account Manager in Newcastle upon Tyne, United Kingdom
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job DescriptionReporting to the Head of Key account management, the successful candidate will be responsible for the management of a specific group of Opayo’s customers in the UK. The role will deliver revenue growth through up selling and cross selling of existing products and services into your designated account base. The successful candidate will take direction from the Head of KAM, which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.
Accountabilities for your role Achieve set monthly/annual targets in respect of sales and accounts retained Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them; Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business. Achieve and deliver on key KPI’s as set out by line manager. Update the CRM systems with the outcome and success of each communication with the customer; Understand and sell the whole card payment product suite. Ensure that upselling and cross selling where appropriate is introduced. Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately Experience Ideally 1-2 years’ experience in a sales driven environment. Evidence of consistently hitting revenue targets. Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business. Excellent time management and organisational skills. Proven ability to develop and maintain relationships at all levels of a company. Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively. An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills. A team player able to work and support colleagues across a multinational organisation A willingness to accept change and the ability to maintain effectiveness in a changing environment Strong relationship building and influencing skills. Interested in learning about the Elavon/ Opayo business and has a general ‘can-do’ attitude. Competencies Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank Customer Centricity – Build strong customer relationships and deliver customer centric solutions Drive for Results – Hold self and others accountable to consistently achieve meaningful results. Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged. Risk: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity Technical Competencies: Basic Outlook, Word, Excel and Powerpoint Proficiency
Qualifications 0 - 2 years’ experience and a Bachelor’s degree in Business or related field.
Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.