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U.S. Bank Identity Management Product Lead in New York

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

As part of the Enterprise Platform, Identity and Authentication Team, this person will lead a group of Product Managers in the development of new Identity Management capabilities, ensuring that U.S. Bank delivers best-in-class “One U.S. Bank” digital experiences to customers and employees in a reusable, scalable, and cost-effective way. Responsible for the full life cycle management of current and future identity management capabilities and journeys across the enterprise, for all our customer segments.

As the Identity Management product lead, you will partner with business line, user experience, and technical counterparts to create end to end identity proofing experiences that meet core business objectives. This enterprise product owner role will lead development and management of scalable and reusable identity management capabilities, informed by market research, benchmarking, and relevant technology trends. In this role, you will form strategic business partnerships across the bank, translate product vision into an executable roadmap, and lead multiple product managers and agile teams in executing the roadmap to deliver best-in-class identity management experiences.

Key activities:

  • Provide an overall vision for how new customers onboard and are identity proofed – now and in the future - to enable superior omnichannel banking experiences.

  • Develop an enterprise-wide identity management strategy including a view of the Target State with input from channel, LOB and Technology executives and socializing to gain executive buy-in on strategy.

  • Evaluate current bank identity management capabilities, make recommendations for enterprise platform components and assemble the team that will build the widgets to deliver the end to end identity proofing experience.

  • Lead cross-channel customer experience definition, capabilities delivery, and innovation in this space

  • Partner with TOS development and business architecture SMEs to assess our current capabilities, business architecture and go-forward strategic architecture for identity management.

  • Manage a team of digital product managers who will partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across the enterprise.

  • Identifying business outcomes and OKR’s for identity management; the capability priorities that support them; secure funding, manage the backlog and build the reporting and analytics to measure success

  • Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions.

  • Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap for new identity management features and vendor relationships.

  • Establish governance model in partnership with other strategy and data partners

  • Support the development of strategy and initiatives involving federated, centralized and decentralized Digital Identity opportunities.

  • Advocates and embodies customer obsession.

  • Presents persuasively and authoritatively to peers and senior leadership while facilitating collaborative conversation.

  • Directs people and work efforts across several, simultaneous projects to meet business goals.

Creates value in the Product Management function by:

  • Setting vision and strategy for the enterprise wide Identity Management platform.

  • Synthesizing each project’s business goals to set specific, measurable OKR’s

  • Managing ongoing measurement and reporting of these commitments

  • Consistently delivering work that meets or exceeds commitments

  • Reporting regularly on performance to senior leadership

  • Managing the “brand” of the broader Enterprise Identity Management and Authentication Platform team and promoting a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join

  • Create enterprise product roadmaps aligned with partner business objectives, manage and prioritize backlog and drive development efficiency

  • Take products from initial concept through user research, co-creation, and rapid prototyping

  • Partner with Agile practice leads to evolve how Agile and Lean management are applied at the Bank

  • Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results

  • Actively monitor the identity space and competitors to ensure the bank deploys best in class solutions and technologies

  • Motivates and engages team members to achieve peak performance and high job satisfaction


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • 10 or more years of product management experience

  • Four or more years of managerial experience

Preferred Skills/Experience

  • Strong product management, design and development skills

  • Ability to lead and develop a team of digital professionals, excellent management, leadership and interpersonal skills

  • Strong change management skills focus on leading transformational change with history as a highly influential and collaborative leader.

  • Excellent strategic communication skills and strong executive presence that creates alignment

  • Experience developing multi-year, enterprise strategy for identity management and fraud / risk management capabilities; manage associated socialization, collaboration and influence in setting broad strategic direction across all channels and LOBs

  • Deep experience in agile product development and DevOps environment. Experience in a Product Architecture oriented development environment including CX design

  • Marketing and market research skills and experience

  • Well-developed verbal and written communication skills

  • Financial services experience

  • MBA


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.