U.S. Bank UXDesign Manager (Associate Director) - Investment Services - Multiple locations in New York, New York
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Investment Services team is embarking on the huge effort of modernizing the application, onboarding, and management digital experiences for our Investment services customers, investment firms, and management personnel. The investment service team represents a large share of U.S. Banks' total annual revenue taking in $43MM+ a year.
U.S. Bank is looking for strong, senior leader to build and run a new UXDesign team of approximately 6-10 designers as well as direct the work. This position will work with business, technology and delivery leadership to integrate UXDesign fully into the agile workflow of Investment Services. This position will also be hands on with all design work to ensure it is accessible, effective and aligns/extends our digital design system.
The Senior UXDesign Lead Architect serves as Design Lead – the “go to” leader of design – for product(s) with high profit potential & business criticality; highly independent. Facilitative leader leveraging Design Thinking methods to guide group collaboration, ideation + customer-centered problem-solving. Ensures we’re creating best-in-class designs, experiences, artifacts & documentation by defining standards, continually evolving and inspiring top quality from team members — all based in solid, customer-obsessed research. Determines objective quantitative and qualitative ways to measure AMAZING in their practice area, applies measures & constantly raises the bar. Actively leads their core community of practice and improves skills & knowledge by mentoring — including product practitioners outside UXDesign. Builds strong relationships with other senior contributors in their product team(s) – including product owner, TOS lead, risk, and the line of business. Also builds relationships outside product team and introduces others to benefits of great design. Provides visible thought leadership at U.S. Bank by presenting, speaking, writing & actively contributing in internal forums and outside professional groups. Cultivates a strong professional network & actively recruits new team members.
Basic Qualifications - Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience - Eight or more years of related work experience, such as UX or digital industry - Four or more years of team leadership experience
Preferred Skills/Experience - Experience integrating design teams and processes into an Agile model - 4 or more years of experience in UXDesign people management roles - Financial Industry experience designing digital products; experiences in corporate banking, treasury management, or investment services a huge plus - Considerable knowledge of user experience (UX) best practices, interactive design principles, information architecture, and experience architecture; Service Design knowledge a plus - Proven experience developing new teams and processes - Considerable knowledge of design thinking process and framework, and familiarization with workshop and co-creations; proven ability to evangelize the value of design - Considerable knowledge of website architecture, interactive design principles, and web usability - Experience with user-centered design from concept to delivery - Experience working within a user-centered product methodology - Experience working within and extending design systems - Experience/familiarity with CSS and responsive design - Familiar with common design software - Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and; internal facing systems experience a plus - Experience collaborating with large teams - Strong communication, facilitation and presentation skills - Ability to problem-solve and work independently
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.